Billing, Cancellation and Refund Policy
Effective date: 13 August 2026 · Updated 7 September 2026
This policy forms part of our Terms of Service and applies to paid Services: subscriptions (Block Index Pro, Citation Verifier Pro, Geppetto Pro) and Show credits.
In one line: cancel any time · access until the end of the period you paid for · no refunds, except your statutory rights and our own billing mistakes · credits are never refundable.
1. Billing
1.1 Paid Services are sold on a subscription basis at the price and interval shown at purchase. Subscriptions renew automatically at the end of each period until cancelled.
1.2 Payment is taken in advance for each period.
1.3 Payments are processed by a third-party payment provider acting as merchant of record. That provider is the seller of record and its terms govern the payment transaction. It may charge in a currency different from your local one; your bank may apply conversion or foreign-transaction fees, which are outside our control.
1.4 Prices exclude applicable taxes unless stated otherwise.
2. Cancellation
2.1 You may cancel at any time: open your account → Manage billing (our payment provider's portal, where you can cancel in one click), or write to namankedia@geppetto.work.
2.2 Cancellation takes effect at the end of your current billing period. You keep access until then. We do not pro-rate the remainder of a period you have already paid for, except where required by law.
2.3 Cancelling stops future renewals. It does not automatically delete your data — see section 6 below.
3. Refunds
3.1 Except as set out in this section or as required by law, payments are non-refundable.
3.2 Statutory rights come first. If the law where you live gives you a right to cancel or a refund — including any statutory cooling-off right for consumers in the European Union or United Kingdom — that right applies and this policy does not limit it. Contact us and we will honour it.
3.3 Where we discontinue a paid Service entirely, we will refund the unused portion of any period you have prepaid. That is your sole remedy for discontinuation (Terms of Service, section 11.3).
3.4 Duplicate or mistaken charges are refunded in full on request.
3.5 We may refund at our discretion in other circumstances. Doing so once does not create an entitlement or a precedent.
3.6 Show credits are never refundable. Credits are consumed at the moment you spend them, are not redeemable for cash, and are not refunded whether spent or unspent — including if the Show ends, a season ends, or your account is closed. See the Credits terms.
3.7 We do not give refunds for: partial billing periods after a cancellation; periods where you did not use the Service; outages, downtime or degraded performance (we make no availability commitment — see Terms of Service, section 11.1); or dissatisfaction with results, which are provided as-is.
4. Failed payments
If a payment fails, we may retry it, and may suspend or terminate access to the paid Service. We will give reasonable notice before termination where practical.
5. Price changes
We may change prices. For existing subscriptions, a change takes effect at the start of the next billing period, and we will give reasonable advance notice. If you do not accept it, cancel before the change takes effect.
6. Your data after cancellation
Cancelling stops billing. It does not delete your data by itself. To have your account and data deleted, ask us at namankedia@geppetto.work or use the deletion function where provided. Account deletion completes within 28 days, after which the data cannot be recovered. Retention of uploaded documents is described in the Privacy Policy.
Export anything you need before you cancel.
7. Chargebacks
If you have a billing problem, please contact us first — we will usually resolve it faster than your bank. Raising a chargeback without contacting us may result in suspension of your account pending resolution.
Questions: namankedia@geppetto.work